I need help..our swan and supplies will be delivered today. we bought a new chest freezer to freeze block ice but i have read more and am not sure i can get the temp right to make the ice and thining of paying the restock fee and shipping to get the ice cube machine...any ideas

Chest freezers should be okay to freeze blocks of ice if you keep it over night, we can freeze ice blocks in just regular stand up frige/freezers. If you are looking for texture, then you can’t go wrong with the Swan. The cube is easier to use but you do sacrifice a bit on texture.

Can FUJIMARCA MC-709SE be used in a legit operation because of not being nsf, and if so why does matsamoto use them in Hawaii?

Hello. I’m writing from Singapore, Asia and is looking for the Swan Brand local distributor for this part of the world. It would be great if anyone can bridge me to a local distributor or please share the website for Swan Brand, Japan. Tried google but no avail. Thanks

My question is this... I think my boyfriend is over moving an entire plug in freezer in his truck for every event I book (1x was enough...lol) and I’m really trying to downsize our tent operation to haul as little stuff as possible. If I have a 100 qt. Coleman cooler with dry ice instead of a huge bulky plug in freezer how much dry ice should I buy to keep my ice cream frozen for 5 hours while opening and closing the cooler it’s in for most of the day? I was really slow last week and even the plug in freezer wasn’t keeping the ice cream frozen and I was maybe only opening the freezer a few times an hour.

@blizzy because Hawaii isn’t an NFS state, they don’t have to follow those compliancy rules

Also, I’d like to connect with anyone willing to rent their shave ice machine out for events in Las Vegas, Denver, Chicago, LA and San Diego

Ice cream does require quite a low temperature to remain solid, dry ice can work for short periods but if you are looking for 5 hour plus time frames you may need to just get a plug in freezer that is cold enough to keep the ice cream solid

Hi, We are doing our first shaved ice event on Saturday. We were working with the machine last night making practice ice. Our ice is melting when we put the syrup on. It went from an overflowing cup to about half a cup. What are we doing wrong?

I’m looking at buying blocks that are 12#’s, how do we cut it? I found on the forum a great video, but the link for the tool no longer works.